Conditions of sale

Forms and shipping costs

Shipping costs include handling and packaging costs, as well as postage costs. The price varies according to the shipping destination and will have the following costs:

All shipments will be made by courier. The delivery time will be 1 working day for Gran Canaria, Lanzarote, Fuerteventura and Tenerife, 2 working days for La Palma, El Hierro and La Gomera, 2/3 working days for Peninsula/Baleares/Ceuta Melilla and 4/8 days for the rest of Europe subject to product availability

Deliveries in 3 hours for Las Palmas de Gran Canaria - For a cost of 7 euros you can choose delivery in 3 hours if the delivery address is in Las Palmas de Gran Canaria on working day and formalizing the order before 14:00 hours.

Same day afternoon deliveries to Telde, Arucas and Santa Brígida - For a cost of 7 euros you can choose same day afternoon delivery if the delivery address is in Telde, Arucas and Santa Brígida on working day and placing the order before 13:00 hours.

In case of not being able to make the delivery in the term indicated in the web, the clients will be informed of the state of their order.

• Once the order has been placed and the email confirmation of the payment received, the order will be sent within 24 hours. Transfers take 2 days to enter our account. Therefore, if shipping is urgent, it is preferable to make payment by card, paypal or a deposit by window which is the method of payment and instant payment.
• We send the order by freight forwarder and you do not have to pay anything else upon receipt of the order as the price you paid includes taxes.
• COD shipments have a surcharge of 3% on the total of the purchase and is automatically added to the order by choosing the method of cash on delivery
• All orders have additional shipping insurance to protect them from damage or loss during the shipping process. Duke is responsible for reshipment at no extra cost to the customer.
• The deliveries of the packages are made during the mornings to mid-afternoon and if you need a delivery in another schedule, it will have an additional charge on the part of the courier that you will have to pay to them directly.

ALL PRICES IN EUROS AND WITH TAXES IVA/IGIC INCLUDED AND BROKEN DOWN IN THE INVOICE

The prices of the products that are for sale in our e-commerce establishment include taxes, which are paid at the same time as the purchase of the product. The purchase system is subject to current legislation in Spain, therefore, sales operations will be understood made in: DUKE TRADING S.L., Calle Ripoche 24 bajo, 35007 Las Palmas de G.C.

Methods of payment

1. Transfer / Cash Pickup

To make a transfer or deposit in account we have at your disposal, for convenience, different bank accounts whose holder is DUKE TRADING S.L.

2. Payment by credit card

When the transaction is processed, it is guaranteed that the card user is the legitimate cardholder.

In order to use this payment system, it is necessary for you, as the holder, to register for the service through your bank. If you have not yet done so, please contact your bank for information. In most cases they will be able to activate your card immediately.

You can make payments with all Visa and MasterCard credit cards (including prepaid cards).

At the time of the transaction, you will be asked for your credit card number, expiration date, cardholder and CVC (3 security digits printed on the back of the card, usually next to the space for the cardholder's signature).

Before proceeding to order confirmation you will be asked to verify your credit card password through Verified by Visa or MasterCard SecureCode.

Learn more about secure payment

3. Cetelem Online Financing - 18 months interest-free with only 2% commission formalization.

After confirming your order, our website will redirect you to the Cetelem financing process: 100% digital, fast, simple and convenient, you can sign your contract digitally by means of an sms that we will send to your mobile phone and directly attach the requested documentation. If you are a Cetelem client, the process is even faster because you will only need your ID card and have your mobile phone at hand, there is a minimum amount of 120 € and a minimum monthly payment of 12 €. Cetelem finances individuals, self-employed and pensioners, and you will need a copy of your ID card or residence card. You will need a copy of your ID card or residence card.

4. PAGA+TARDE - Instant online financing with credit or debit card

You can finance the purchase by paying with a debit card in up to 12 monthly instalments instantly and 100% online without additional documentation by choosing PAGA+TARDE payment method.

5. Payment with PayPal - Express Checkout

This service will have a surcharge of 1.50% on the total amount of your purchase.

Learn more about PayPal

6. PayPal Credit by Paga+T tard -

"CREDITO PAYPAL by PAGAMASTARDE" offered jointly by PAYPAL and PAGAMASTARDE allows customers with a Paypal account to finance and defer payment of purchases instantly, 100% online and without paperwork.

7. Payment on delivery

You can pay the order COD with a surcharge of 3% on the total purchase and will be paid in cash on delivery of the order.

8. Tailor-made financing for up to 5 years - EVO FINANCE (Not instantaneous - requires documentation)

If you live in Gran Canaria, the procedure is instantaneous once all the required documentation has been delivered.

If you live on another island or in the Peninsula, you can apply for financing by e-mail to info@dukefotografia.com indicating the product to be financed, the type of financing desired and sending the required documentation by e-mail or fax 928265285. It usually takes no more than 24 hours to be granted.

Classic Loan

From 3 to 60 months, from 12€ per month with insurance and no opening costs.

To find the monthly instalment, multiply the total amount of the loan by the corresponding coefficient. For example, finance 1000 euros over 12 months - 1000x0.09301195 = 93.01 euros per month. 1000 euros over 48 months - 1000x0.0283102 = 28.31 euros per month.

Financing subject to approval by Finanmadrid SAU through its brand Fracciona.

The request is processed on the fly and with the digital signature of the operation the order is served in a few hours.

1. To make the order by the web and in observation to indicate FINANCING TO MEASURE AND THE TIME and to choose form of payment BANK TRANSFER. You have to send the required documentation by email to info@dukefotografia.com or by fax to 928265285.

2. To make the order by email/phone indicating CUSTOMIZED FINANCING AND THE TIME and to send the required documentation by email to info@dukefotografia.com or by fax to 928265285.

3. To make the order in the store in the street Ripoche 24, 35007 Las Palmas de G.C indicating FINANCING TO MEASURE AND THE TIME and to contribute the required documentation personally, by email to info@dukefotografia.com or by fax to 928265285.

Required Documentation

How do we handle orders?

1º Since you make the order you receive, in a few minutes, copy by mail of your order. If the form of payment is transference you can proceed with the payment if you have already checked the availability of the article in the web.
* Indispensable to put well the electronic mail so that the copy can arrive.

2º You will also receive an order confirmation from Duke, giving you the bank accounts to make the transfer or deposit at the counter, according to the payment method you have chosen.
* Transfers take 2 days to enter the account, but if you urge the order is preferable to make a deposit at the counter, which is the method of payment and instant deposit.

3º When making a deposit by window, you will have to make reference to the order number and name. It is not necessary to notify us as it appears immediately reflected in the account. Only when you have made a transfer, you can send us a copy to speed up the shipment. If you have paid by credit card, it is not necessary to tell us, as it arrives automatically.

4º Once received and verified the payment in our account, the merchandise is sent within a term of 24 hours and you will receive by email a confirmation of SENDING where you can consult the number of traking of the shipment.

5º All orders are accompanied by the original purchase invoice issued by Duke, which is used for warranty purposes. The invoice shows the breakdown of VAT/IGIC.

How are queries handled?

1º The client carries out his consultation and receives in a few minutes copy by mail of his consultation.
* Indispensable to put well the electronic mail so that the copy can arrive.

2º The Duke Photography team gets in touch with the client as soon as possible, answering any query or doubt you may have.

Warranty

• All our products have a 2 year warranty.
• The conditions of the guarantee will be those stipulated in the "Conditions of the Guarantee" that accompany each article, being able to be different in each case, always in function of the different manufacturers, importers and distributors. In the case that the article does not take this document it will be enough with conserving the invoice of the purchase, which will replace the form of the guarantee, if it is not specified in some document, it is understood that this will be of two years from the date of the delivery.
• Duke makes every effort to ensure that the information provided is correct. Products may vary slightly in specifications, colors or other design features.
• In case of defective product, we will proceed to repair, replacement, price reduction or termination of the contract, efforts that will be free to the customer.
• The consumer and user must inform us of the lack of conformity within two months of becoming aware of it
• The warranty shall cease to be effective if Duke reliably proves manipulation by the customer.
• Duke will be responsible for transportation, postage and other expenses incurred during the warranty period.
• The repair process can take an estimated period of 28 days. Also, the repair time can vary for several reasons: the nature of the fault, the stock of spare parts, the repair center, and so on.
• The supply of spare parts is guaranteed for a minimum period of five years from the date on which the product is no longer manufactured.

Returns

According to Law 47/2002 on the Regulation of Retail Trade, products whose price is subject to fluctuations in financial market coefficients that the seller cannot control may not be returned, nor products made according to consumer specifications or clearly personalised or which by their nature cannot be returned or can deteriorate or expire quickly, nor may products from sound or video recordings, discs and computer programmes supplied electronically, which can be downloaded or reproduced immediately for permanent use, nor products from daily newspapers, periodicals and periodicals for permanent use, nor products which are subject to fluctuations in financial market coefficients that the seller cannot control.

• If for any reason you are not satisfied with your order, you have 14 calendar days (from the date of receipt) to return it.
• You can exercise your right of withdrawal by sending a withdrawal document or by returning the products received.
• The unwanted or defective product is returned to Duke Trading S.L. C/ Ripoche 24 - 35007 Las Palmas de G.C.
• In order to accept a return, it is essential that the product and packaging are in their original state, must not be damaged and must keep the labels in their original box.
  the return of material purchased in any other state than the original and therefore does not allow the remarketing of returned item may lead to a depreciation of the amount of the return, only be responsible for the decrease in value of goods resulting from a handling other than that necessary to establish the nature, characteristics and operation of the goods.
• Once we have received the items in our warehouses and checked that the above conditions are met, we will proceed to refund the amount.
• The maximum period for the refund of the amount paid is 14 calendar days from the withdrawal.
• In the event of an unjustified delay in the refund of sums paid, the consumer may request payment of double the amount due.
• You will receive a refund of the amount in the same medium in which the payment was made (bank transfer, credit card, debit card).
• The costs of shipping to the customer are borne by the store, and the costs of return are borne by the customer. If you wish, you can make the return in our store and the conditions to be met are the same as in the previous point.
• It is necessary to present the invoice or ticket of purchase to make returns.

DUKE FOTOGRAPHÍA
C./ Ripoche, 24 - Bajo (Zona Parque Santa Catalina y Playa de las Canteras)
35007 Las Palmas de Gran Canaria
Telephones: 928 268 155 - 928 220 580
Fax: 928 265 285
Mobile: 625 293 122
info@dukefotografia.com